Return Policy

ALEX + ANI jewelry is meant to bring happiness and inspiration to its wearers. If for any reason you are not satisfied, please return the item(s) to us within 30 days of the order delivery date.

• Refunds: All refunds will be credited for the original amount paid, less shipping fees, discounts, and a $5 handling fee, except in the case of a damaged item or an incorrect shipment. The returned item must be unworn with the UPC tag attached or appropriate UPC packaging.
• Exchanges: Items can also be exchanged for different finishes, if available, or for other items within our catalog. The returned item(s) must be unworn with the UPC tag attached or appropriate UPC packaging.

Click here for returns and exchanges.

If returning an order that included a gift with purchase, be sure to include this item with your return or your refund will be adjusted to reflect the retail price of the free item(s).

Please note that clearance sale items and personalized engraved items are not eligible for return.

Return Tracking

Please be sure to keep the tracking number that is sent to you via email once we have created your prepaid return label.  If you choose to return and not utilize the ALEX AND ANI shipping label, we are not responsible for lost or returned packages, and we recommend that you insure your package for the full value of the contents.

Once your return has been received, please allow up to 14 business days to be processed. You will receive a confirmation email when the return is completed. It may take an additional billing cycle to see the funds reflect on your billing statement.